FAQ

Getting Started

  • Does Bewoop sell my personal information (name, email address, phone number, credit card number, etc..)?
  • What does Bewoop do with my item?
  • Selling to Bewoop

  • I don’t have everything that my product came with. Can I still get cash for it?
  • Do I have to sell my item to find out the value?
  • Why can’t I find my item?
  • How does Bewoop come up with my value?
  • What happens if you disagree with the condition I select for my item?
  • Can I sell more than one item at once?
  • How do I get paid?
  • How long does it take for me to get paid?
  • Managing your account

  • How can I view my payment status?
  • I did not receive a confirmation email.
  • Shipping your item

  • How do I track my shipment to you?
  • Do I have to go to the post office to ship my item?
  • How should I package my item?
  • I printed my shipping label, but I do not have a label pouch. Do I need one?
  • What shipping methods does Bewoop offer?
  • Buying from Bewoop

  • When I buy something at Bewoop, am I really buying it from you guys?
  • Does Bewoop sell my personal information (name, email address, phone number, credit card number, etc..)?

    No way.  Bewoop will never sell, rent or share any of your personal information with ANYONE.
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    I don’t have everything that my product came with. Can I still get cash for it?

    Of course! During our valuation of your item, we will ask what it comes with – this will only add to the value of your item.  If you don’t have the charger or battery, no worries – Bewoop will buy it anyway.
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    Do I have to sell my item to find out the value?

    Nope. Feel free to search as many items as you want, value them and have a field day on the site.  When you’re ready to sell, go ahead and complete the checkout process.
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    Why can’t I find my item?

    We are constantly updating our product catalog.  If you can’t find your item on our site, simply use our FIRST TO BEWOOP feature and find your price that way.
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    How does Bewoop come up with my value?

    We bring you the best prices online because we are the most educated company in the market.  We have a “secret sauce” that pulls information from all corners of the resale market.
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    What happens if you disagree with the condition I select for my item?

    If we receive your item in worse condition than you have described, we will make you a new offer.  Any time your drop in price is significant, we will offer to return your item.  We are very fair, and generous with our determination of your condition – most of the time we’ll give you the benefit of the doubt.  However, please pay close attention to the description of conditions when you’re checking out.
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    Can I sell more than one item at once?

    Absolutely.  You can sell as many items as you want.
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    How do I get paid?

    Bewoop will send your payment via check or Paypal payment.
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    How long does it take for me to get paid?

    From the time you ship your item until you receive your check in the mail will take approximately 10 business days (2 weeks).  The Postal Service will typically take 3-5 business days to deliver your item, we will process your item and issue your payment within 2 business days, and it will take another 3-5 business days for you to receive your check.  Of course if you choose Paypal, your payment will be issued immediately.
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    How do I track my shipment to you?

    On your “My Bewoop” account page you will be able to view your tracking information for your shipment.  You can click the USPS tracking link and enter that tracking number in to view your shipments status.
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    How can I view my payment status?

    You can find all this information on you “My Bewoop” page.
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    What does Bewoop do with my item?

    Bewoop re-sells and recycles your item.  We re-sell items through a variety of channels including Bewoop.com, and other traditional eCommerce venues like Amazon and eBay.  Items that have less value might be sold in bulk, or recycled.
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    Do I have to go to the post office to ship my item?

    You can either drop your box off at the post office (USPS Locator) – or schedule a schedule a free USPS pickup (Schedule a Pickup).
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    How should I package my item?

    Pack your item carefully to ensure its safe delivery.  Often times using the original packaging gives the best results.  However, if you do not have your original box, simply find a sturdy box of the correct size.  Please use some sort of softening material like bubble wrap.

    You can always find FREE mail boxes and envelopes at your local post office (Free Shipping Supplies).  For more info on shipping supplies see the USPS Packaging Tips.
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    I printed my shipping label, but I do not have a label pouch. Do I need one?

    You do not need a pouch. You can use clear tape to attach the label to the box. Please, make sure the ship-to address and the bar codes are visible through the tape. If you would rather use a label pouch, they are available at most shipping drop-off counters for your convenience.
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    What shipping methods does Bewoop offer?

    We offer FREE Priority rate shipping in partnership with the United States Postal Service.  This includes ALL 50 states.  We love you Alaska and Hawaii.
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    I did not receive a confirmation email.

    If you did not receive a confirmation email from Bewoop, please check your spam folder.  If it did arrive in your spam folder, please adjust your settings to allow communication with Bewoop.com.
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    When I buy something at Bewoop, am I really buying it from you guys?

    Sometimes.  After you click an item on Bewoop, you will see who is selling it.  It could be Amazon, eBay, Best Buy Bewoop or a variety of other companies that advertise on Bewoop.
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